Frequently Asked
Questions
Purchasing
Does my Duragarden come with a starter kit?
Yes. Every device ships with an initial set of plant pods so you can start growing right away, without ordering anything separately on day one.
What payment methods do you accept?
Checkout runs through Stripe and Klarna, and also supports Apple Pay and several other one-tap options. Since a Duragarden system is priced well below most home appliances, most customers simply pay in full in a single transaction rather than financing it.
Can I use a coupon, gift card, or referral code?
Coupons and gift cards can both be applied at checkout. A referral program is on its way and will be announced once it's live.
Can I buy seeds, growing pods, or plant food separately?
Yes — all consumables (seed pods, plant nutrients, and accessories) are available individually, priced to be affordable for regular restocking. Current pricing is always shown at checkout.
Membership
Is there a Duragarden membership? What does it include?
Yes, an optional membership unlocks the full software side of your Duragarden. It includes priority support, member-only discounts, free shipping, occasional surprise products, and uninterrupted access to the Duragarden mobile app once it launches.
Do I need a membership to use my Duragarden?
No — the device works on its own without one. A membership adds convenience and perks on top, but growing with a Duragarden doesn't require it.
How much does membership cost?
Membership pricing is shown when you check out or add it from your account — reach out to us if you'd like current plans and pricing ahead of time.
Shipping
Which countries do you ship to?
Right now we ship within Argentina and Brazil. Shipping to the United States, Europe, and Asia is coming soon — stay tuned for updates.
Is shipping free?
Shipping is free on the Duragarden One and Duragarden Studio. The Duragarden Max, not yet released, will follow separately once it launches. Other items — pods, plant food, and accessories — carry their own shipping cost, calculated at checkout.
Can I return my Duragarden if it's not for me?
Yes — every device comes with a 30-day worry-free return window.
Installation
How much space does a Duragarden take up?
The system mounts to a wall, or onto a separately sold freestanding frame. Measured from the floor, it stands roughly 1.5–1.8 m tall and takes up about 40 cm in diameter once fully planted — a small footprint for the amount it grows.
What does a Duragarden need to run?
Just one standard outlet — it works on either 110V or 220V. A WiFi connection is optional and only needed if you want to use the sensors that monitor your system remotely.
How much water does the tank hold?
The reservoir holds 7 liters, enough to keep a full column of plants watered between refills.
Is my Duragarden covered by a warranty?
Yes, every device includes a 1-year warranty covering manufacturing defects.
Device use & care
What is the Duragarden made of?
The structure is built from a durable, food-safe polymer engineered to resist UV exposure and constant humidity — the same category of material used in outdoor-rated containers and food storage, chosen specifically so it holds up to years of daily watering without degrading.
Does the Duragarden have cameras?
No. The current lineup does not include onboard cameras — monitoring is limited to the optional sensors for water and environment.
Can I go on vacation and leave my Duragarden unattended?
Short trips aren't a problem thanks to the 7-liter reservoir. For longer absences, we recommend a quick check-in or having someone top off the tank, since watering is currently manual rather than app-controlled.
Plants & growing tips
What can I grow in a Duragarden?
Leafy greens, culinary herbs, fruiting plants like cherry tomatoes and peppers, and a rotating selection of flowers — the same broad range typically grown in home hydroponic systems.
How long does it take for plants to grow?
It depends on the plant. Leafy greens like lettuce often sprout within days and reach full size in around 3–4 weeks. Fruiting plants such as cherry tomatoes take longer — usually around 60 days before they start flowering and setting fruit — which is typical for hydroponic growing in general, not specific to any one brand.
Do I need to wash produce before eating it?
Since everything grows pesticide-free right in your home, most people eat straight from the plant. If you prefer to rinse it out of habit, that's fine too.
The Duragarden app
Is the Duragarden app available yet?
Not yet — the app is currently in development. Once it launches, it will let members track their system, get care reminders, and manage their membership from their phone. We'll announce availability as soon as it's ready.
Purchasing
Does my Duragarden come with a starter kit?
Yes. Every device ships with an initial set of plant pods so you can start growing right away, without ordering anything separately on day one.
What payment methods do you accept?
Checkout runs through Stripe and Klarna, and also supports Apple Pay and several other one-tap options. Since a Duragarden system is priced well below most home appliances, most customers simply pay in full in a single transaction rather than financing it.
Can I use a coupon, gift card, or referral code?
Coupons and gift cards can both be applied at checkout. A referral program is on its way and will be announced once it's live.
Can I buy seeds, growing pods, or plant food separately?
Yes — all consumables (seed pods, plant nutrients, and accessories) are available individually, priced to be affordable for regular restocking. Current pricing is always shown at checkout.
Membership
Is there a Duragarden membership? What does it include?
Yes, an optional membership unlocks the full software side of your Duragarden. It includes priority support, member-only discounts, free shipping, occasional surprise products, and uninterrupted access to the Duragarden mobile app once it launches.
Do I need a membership to use my Duragarden?
No — the device works on its own without one. A membership adds convenience and perks on top, but growing with a Duragarden doesn't require it.
How much does membership cost?
Membership pricing is shown when you check out or add it from your account — reach out to us if you'd like current plans and pricing ahead of time.
Shipping
Which countries do you ship to?
Right now we ship within Argentina and Brazil. Shipping to the United States, Europe, and Asia is coming soon — stay tuned for updates.
Is shipping free?
Shipping is free on the Duragarden One and Duragarden Studio. The Duragarden Max, not yet released, will follow separately once it launches. Other items — pods, plant food, and accessories — carry their own shipping cost, calculated at checkout.
Can I return my Duragarden if it's not for me?
Yes — every device comes with a 30-day worry-free return window.
Installation
How much space does a Duragarden take up?
The system mounts to a wall, or onto a separately sold freestanding frame. Measured from the floor, it stands roughly 1.5–1.8 m tall and takes up about 40 cm in diameter once fully planted — a small footprint for the amount it grows.
What does a Duragarden need to run?
Just one standard outlet — it works on either 110V or 220V. A WiFi connection is optional and only needed if you want to use the sensors that monitor your system remotely.
How much water does the tank hold?
The reservoir holds 7 liters, enough to keep a full column of plants watered between refills.
Is my Duragarden covered by a warranty?
Yes, every device includes a 1-year warranty covering manufacturing defects.
Device use & care
What is the Duragarden made of?
The structure is built from a durable, food-safe polymer engineered to resist UV exposure and constant humidity — the same category of material used in outdoor-rated containers and food storage, chosen specifically so it holds up to years of daily watering without degrading.
Does the Duragarden have cameras?
No. The current lineup does not include onboard cameras — monitoring is limited to the optional sensors for water and environment.
Can I go on vacation and leave my Duragarden unattended?
Short trips aren't a problem thanks to the 7-liter reservoir. For longer absences, we recommend a quick check-in or having someone top off the tank, since watering is currently manual rather than app-controlled.
Plants & growing tips
What can I grow in a Duragarden?
Leafy greens, culinary herbs, fruiting plants like cherry tomatoes and peppers, and a rotating selection of flowers — the same broad range typically grown in home hydroponic systems.
How long does it take for plants to grow?
It depends on the plant. Leafy greens like lettuce often sprout within days and reach full size in around 3–4 weeks. Fruiting plants such as cherry tomatoes take longer — usually around 60 days before they start flowering and setting fruit — which is typical for hydroponic growing in general, not specific to any one brand.
Do I need to wash produce before eating it?
Since everything grows pesticide-free right in your home, most people eat straight from the plant. If you prefer to rinse it out of habit, that's fine too.
The Duragarden app
Is the Duragarden app available yet?
Not yet — the app is currently in development. Once it launches, it will let members track their system, get care reminders, and manage their membership from their phone. We'll announce availability as soon as it's ready.
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1-Year Warranty