Duragarden Return Policies
Duragarden System
Have questions or running into an issue? Our support team is ready to help with troubleshooting or anything else you need — reach out any time.
You can contact us by email at support@duragarden.com. Once the Duragarden app is available, in-app chat support will be added as well.
Duragarden Return Policy: You have 30 days from the date of delivery to return your Duragarden device in its original condition and original box.
To start a return, contact support@duragarden.com. Depending on your order, you'll either receive an automated return authorization with a prepaid shipping label, or our team will coordinate the return with you directly. A few additional details:
- The device must be returned with all power cords and accessories it originally shipped with. The cost of missing, misused, or damaged items may be deducted from your refund.
- It's the customer's responsibility to make sure the device arrives back to us complete and in its original condition.
Return examples:
| Order cancellation | Full refund |
| Unopened / original condition as delivered | Full refund |
| Defective item (no fault of customer)* | Full refund |
| Opened or used item, returned free of defects and in original condition | Full refund |
| Device damaged from misuse outside our guidelines | No refund |
| Refurbished / Open Box devices | Final sale |
If a product is returned with missing accessories or other items it originally shipped with, the retail price of those items may be deducted from your refund.
Return method and timing: refunds are processed shortly after we receive the item and confirm its condition.
Good to know:
- Shipping fees paid to a third party — whether at delivery or when returning the device yourself — are not refundable.
- Refunds are issued back to the original payment method used at purchase.
- This return policy doesn't cover damage from misuse or accidents; those are handled under our Limited Warranty.
- Refurbished and Open Box devices are final sale.
*Whether an item is defective is determined by our support team through troubleshooting and photos.
DuraPods
DuraPods are made from natural growing materials, so every so often one may not germinate.
No sprouts? We've got you covered — we'll replace any DuraPod that hasn't germinated after 21 days. Reach out to support@duragarden.com to request a replacement.
DuraPod orders aren't eligible for returns or refunds — only replacement under the germination policy above.
Growing Sets
Growing Sets follow the return terms of what's inside them, the same way their warranty coverage works:
- Any DuraPods included in the set follow the DuraPods policy above — replacement only for non-germination within 21 days, not eligible for return or refund.
- Any device or reusable hardware included in the set follows the standard 30-day Duragarden System return window described above.
Microgreens
To qualify for our Microgreens seed pad replacement policy, you'll need to:
- Follow our recommended setup and germination steps for the seed pad.
- Send our support team photos documenting the unsprouted seed pad(s).
- Have no sprouts, or nearly none, by the end of Day 7 of germination.
To request a replacement, contact support@duragarden.com with your photos. Microgreens are not eligible for returns or refunds.
Bare Root Strawberries
This policy applies to Bare Root Strawberries only. Any pod-based strawberry variety falls under the DuraPods policy above.
To qualify for our Bare Root Strawberry replacement policy, you'll need to:
- Prepare the strawberries following our arrival instructions and place them on your Duragarden within 48 hours of arrival, with plant food already in the system and not in germination mode.
- See no leaf development after 14 days, despite regular watering and at least 14 hours of daily light.
To request a replacement, contact support@duragarden.com.
Accessories & Spare Parts
Accessories and spare parts are eligible for return in unused, unopened condition within 14 days of the original delivery date.
To start a return or replacement, contact support@duragarden.com.
Gift Cards
Gift cards cannot be returned. Duragarden gift cards cannot be redeemed for cash or credit, except where required by law.
Duragarden System
Have questions or running into an issue? Our support team is ready to help with troubleshooting or anything else you need — reach out any time.
You can contact us by email at support@duragarden.com. Once the Duragarden app is available, in-app chat support will be added as well.
Duragarden Return Policy: You have 30 days from the date of delivery to return your Duragarden device in its original condition and original box.
To start a return, contact support@duragarden.com. Depending on your order, you'll either receive an automated return authorization with a prepaid shipping label, or our team will coordinate the return with you directly. A few additional details:
- The device must be returned with all power cords and accessories it originally shipped with. The cost of missing, misused, or damaged items may be deducted from your refund.
- It's the customer's responsibility to make sure the device arrives back to us complete and in its original condition.
Return examples:
| Order cancellation | Full refund |
| Unopened / original condition as delivered | Full refund |
| Defective item (no fault of customer)* | Full refund |
| Opened or used item, returned free of defects and in original condition | Full refund |
| Device damaged from misuse outside our guidelines | No refund |
| Refurbished / Open Box devices | Final sale |
If a product is returned with missing accessories or other items it originally shipped with, the retail price of those items may be deducted from your refund.
Return method and timing: refunds are processed shortly after we receive the item and confirm its condition.
Good to know:
- Shipping fees paid to a third party — whether at delivery or when returning the device yourself — are not refundable.
- Refunds are issued back to the original payment method used at purchase.
- This return policy doesn't cover damage from misuse or accidents; those are handled under our Limited Warranty.
- Refurbished and Open Box devices are final sale.
*Whether an item is defective is determined by our support team through troubleshooting and photos.
DuraPods
DuraPods are made from natural growing materials, so every so often one may not germinate.
No sprouts? We've got you covered — we'll replace any DuraPod that hasn't germinated after 21 days. Reach out to support@duragarden.com to request a replacement.
DuraPod orders aren't eligible for returns or refunds — only replacement under the germination policy above.
Growing Sets
Growing Sets follow the return terms of what's inside them, the same way their warranty coverage works:
- Any DuraPods included in the set follow the DuraPods policy above — replacement only for non-germination within 21 days, not eligible for return or refund.
- Any device or reusable hardware included in the set follows the standard 30-day Duragarden System return window described above.
Microgreens
To qualify for our Microgreens seed pad replacement policy, you'll need to:
- Follow our recommended setup and germination steps for the seed pad.
- Send our support team photos documenting the unsprouted seed pad(s).
- Have no sprouts, or nearly none, by the end of Day 7 of germination.
To request a replacement, contact support@duragarden.com with your photos. Microgreens are not eligible for returns or refunds.
Bare Root Strawberries
This policy applies to Bare Root Strawberries only. Any pod-based strawberry variety falls under the DuraPods policy above.
To qualify for our Bare Root Strawberry replacement policy, you'll need to:
- Prepare the strawberries following our arrival instructions and place them on your Duragarden within 48 hours of arrival, with plant food already in the system and not in germination mode.
- See no leaf development after 14 days, despite regular watering and at least 14 hours of daily light.
To request a replacement, contact support@duragarden.com.
Accessories & Spare Parts
Accessories and spare parts are eligible for return in unused, unopened condition within 14 days of the original delivery date.
To start a return or replacement, contact support@duragarden.com.
Gift Cards
Gift cards cannot be returned. Duragarden gift cards cannot be redeemed for cash or credit, except where required by law.